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Case studyPilates Reformer

Pilatify: a Reformer Pilates network on ERA Wellness.

Pilatify is a network of Reformer Pilates studios, both company-run and franchised. ERA Wellness was built with this network: the system's rules are the ones its studios work by every day.

ERA Wellness weekly calendar for Room 1 at Pilatify Magenta, showing trainer and booked seats for each class
Weekly calendar per room: every slot shows the trainer, booked seats out of 6 Reformers and client type.
ERA Wellness network dashboard with active clients, today's classes, revenue and to-do items
Network dashboard: active clients, today's classes, month-to-date revenue and items to handle.
ERA Wellness client record with days since last visit, class-pack pace, medical certificate and annual membership
Client record: days since last visit, class-pack pace, certificate and annual membership at a glance.
ERA Wellness medical certificate tracker with automatic booking block and reminders
Medical certificates: network-wide tracker, automatic booking block and reminders at 60, 30 and 7 days.
ERA Wellness trainer assignment for a room's slots with one-click day auto-assignment
Trainer assignment per room and day, with one-click auto-assignment to eligible trainers only.
Preview of the My Pilatify client area in ERA Wellness with upcoming classes and remaining credits
My Pilatify client area: upcoming classes, remaining credits and the actions the studio allows.

The context

Several locations, each with one or more six-seat Reformer rooms. Clients who visit different locations, packs that must be valid network-wide, medical certificates to check before every class and trainers to spread across rooms.

The rules

The room is the operating unit. Cancelling within 24 hours frees the seat and creates a make-up class. Without a valid certificate, booking is blocked. Franchisee royalties are calculated monthly from actual revenue.

What changes

One client record for the whole network, a dashboard with what needs handling today, one-click trainer assignment and a client app, My Pilatify, where clients book and cancel by themselves.

How it applies

Modules in use.

Calendar
Per room, day, week and month, with attendance, bookings and cover.
Dashboard
Active clients, today's classes, revenue and to-dos for the whole network or one location.
Client record
Nine sections, from identity to invoicing, with churn-risk indicators.
Certificates
Network tracker, booking block and reminders at 60, 30 and 7 days.
Trainer
Per-room assignment with eligibility checks and day auto-assignment.
My Pilatify
Upcoming classes, remaining credits, book, cancel, buy and receipts.

See it on your studio.

We'll show you ERA Wellness set up for your industry, with your locations, your rooms and your timetable.

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