Frequently asked questions.

Businesses that run on bookings: Pilates studios, gyms and fitness clubs, beauty clinics and hair salons. It works for a single studio and for networks with company-run and franchised locations.

Yes. The client record is shared across the network, while price lists, payments, tax registers and calendars stay separate per location. Each user sees only the locations in their scope.

Yes. Every sale generates the tax document sent through Italy's SDI exchange system, with sequential numbering per location, register and year. Data exports to CSV, Excel, PDF and XML.

Yes, from a client app with your studio's brand: they book where there's space, cancel within your window, check in with a QR code and download receipts and invoices.

No. ERA Wellness runs in the browser on computers, tablets and phones and is hosted on UnLead Cloud.

Health data is kept apart from the rest of the record and only authorised roles can see it. Retention and anonymisation rules are set with the DPO.

Yes. We import client records, active packs and expiry dates from your current software's files, and with the launch offer migration is free.

Each room is a resource with capacity equal to its Reformers. Calendar, timetable and trainer assignment are organised per room, not just per location.

Regulars have a fixed weekly slot booked automatically until their pack runs out; drop-ins book class by class.

If clients cancel within the set window, the seat is freed, no credit is used and regulars get a make-up on the same slot. After the window the credit is used.

Yes: monthly, quarterly and annual, with renewal reminders before expiry and the option to freeze with automatic extension.

Clients show the QR code from the client app; the system checks membership and medical certificate and records the visit.

Yes. Each class has its capacity and can't be booked beyond it. An automatic waiting list is coming soon.

Yes. Each treatment room is a resource with its device; treatments can only be booked where the device is available.

Yes. Each treatment has its own duration plus room set-up time, which the calendar reserves automatically.

The course tracks sessions done and remaining, settings for each session and the planned interval, and sends a reminder for the next one.

Yes. In the salon the calendar is per stylist and clients choose who and which service, online too.

Services are built from steps. During processing the stylist is bookable again, so the calendar fills idle time.

In the client's technical record, visit by visit: service, formula, developer and processing time.

€29 per location a month up to three centres and €19 a month for each centre from the fourth, excluding VAT. With five centres, for example, you pay 3 × €29 + 2 × €19 = €125 a month.

Every module, staff users, the client app and unlimited resources at each location: rooms, treatment rooms and stations.

No. The client app is included, with no per-user fee and no limit on the number of clients.

If you're switching from other software, migration and data import are free and the first 3 months are free. If you're starting from scratch, the first 6 months are free.

Client records and active packs and memberships with their expiry dates, from the files exported by your current software.